Chicago Workshop Teaches Small Businesses about the Voice of the Customer

Chicago Workshop Teaches Small Businesses about the Voice of the Customer

The Voice of the Customer (VOC) grows louder every day. Customers can now share a bad experience easily with the world. They can take to social media, a website, blog, review sites, or forums to voice their discontent. Handle the...
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Wanted: Startups to address investment needs of the mid-market

Wanted: Startups to address investment needs of the mid-market

India’s investment management industry is not effectively addressing the need to manage the savings and investment objectives of the middle class. India’s model of private banking is imported from the West, requires high-cost human resources, is expensive,...
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Seven Deadly Sins: The Unknown Laws That Cost Your Small Business A Fortune

Seven Deadly Sins: The Unknown Laws That Cost Your Small Business A Fortune

A bookshop owner in the Wirral was shocked to be handed a £300 fine last month by a local authority enforcement officer who accused her of flouting strict laws on waste after she threw sweet wrappers in the bin. The...
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Legal help for small business on the way

 Scott Morrison says he will do “everything in his power” to support small and family businesses. Small businesses will have more power to take on the big end of town after the Morrison government decided not to stand in the...
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8 Times Real Estate Was The Best Matchmaker Of All

8 Times Real Estate Was The Best Matchmaker Of All

There’s online dating apps and friends’ weddings to find the love of your life, but then there’s also real estate. Yes, good ol’ bricks and mortar (or the people who sell them) can sometimes be the way to find your...
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Small Businesses Are The Next Wave Of Fintech Focus

Small Businesses Are The Next Wave Of Fintech Focus

The war for fintech dominance in the consumer market is still waging, but a new battle line is forming as they set their sights on small businesses. And for good reason. There are 27.9 million small businesses in the U.S., accounting for...
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