IndiGo clarifies: Web check-in is free, but seat selection chargeable

Low-cost airline IndiGo has said that it will not charge passengers any extra amount for web check-in, but flyers would have to pay anywhere between Rs 100 and Rs 800 for selecting seats online.

“This is to further clarify that IndiGo customers will NOT compulsorily have to pay for the seats. The pricing is only for the advance selection of seats. When the customer checks-in at the airport, the seats would be assigned for free. That said, there is no guarantee that the seat of choice for the passenger would be available at the time of airport check-in. Advance selection for a small fee helps consumers reserve the seat of their choice on their flight,” the company said in a press release.

Passengers would have to pay extra if they wish to book a seat with extra leg-room, or if they wish for multiple family members to be seated together, among other preferences.

“While the preferred seat pricing starts as low as Rs 100, there would be some seats that may be available for free depending on the market dynamics for the flight,” the release mentioned.+